Privacy Policy | Data Protection & Privacy

Last Updated: June 2026

1. Introduction

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website. We are committed to protecting your privacy and handling your personal information in accordance with the Australian Privacy Act 1988 (Cth), including the Australian Privacy Principles (APPs).

2. Information We Collect

We may collect the following types of information:

Personal Information: Name, email address, phone number, and mailing address when you contact us, place an order, or submit an inquiry form.
Professional Information: Institution, research area, and professional qualifications when relevant to order processing.
Usage Data: Information about how you access and use the website, including IP address, browser type, pages visited, time spent on pages, and referring URLs.
Cookies & Tracking: Small data files stored on your device that help us understand website usage patterns and improve user experience.

3. How We Use Your Information

We use collected information for the following purposes:

To process and fulfil orders for research compounds.
To respond to inquiries and provide customer support.
To send order confirmations, shipping updates, and relevant communications.
To improve website functionality, content, and user experience.
To comply with legal obligations and enforce our terms and conditions.
To detect and prevent fraudulent or unauthorised activity.

4. Cookies & Analytics

We use cookies and similar tracking technologies to enhance your browsing experience and collect analytics data. Cookies help us remember your preferences, understand how visitors interact with our website, and improve our content.

We may use analytics services that collect information about your use of the website. This data is aggregated and anonymised and does not identify you personally. You can control cookie settings through your browser preferences.

5. Email Communications

By providing your email address, you consent to receive communications related to your orders, inquiries, and account. You may also receive educational content, research updates, and relevant information about our products. You may opt out of marketing communications at any time by contacting us or using the unsubscribe link in any email.

6. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. This includes secure data storage, encryption where appropriate, and restricted access to personal information. However, no method of electronic storage or transmission is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. When personal information is no longer needed, we take reasonable steps to destroy or de-identify it securely.

8. Third-Party Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share information with trusted service providers who assist us in operating our website and conducting our business, provided they agree to keep your information confidential and comply with applicable privacy laws.

9. Your Rights

Under the Australian Privacy Act, you have the right to:

Access the personal information we hold about you.
Request correction of inaccurate or outdated personal information.
Make a complaint about how we handle your personal information.
Request that we stop processing your personal information for direct marketing purposes.

To exercise any of these rights, please contact us using the information provided in Section 10.

10. Contact & Complaints

If you have questions about this Privacy Policy, wish to access or correct your personal information, or would like to make a complaint about our privacy practices, please contact us. We take privacy complaints seriously and will respond within a reasonable timeframe.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically to stay informed about how we protect your information.